Privacy Policy

1. INFORMATION WE COLLECT

1.1 Personal Information

• Full name
• Email address
• Phone number
• Residential address
• Date of birth
• Nationality

1.2 Identification Documents

• Driving license (number, expiry date, copy)
• Passport or National ID (number, copy)
• Proof of address
• Visa/Residence permit (for tourists)

1.3 Payment Information

• Credit/Debit card details (processed securely, not stored)
• Bank account information (for transfers)
• Billing address
• Payment history

1.4 Booking Information

• Pickup and return dates/times
• Vehicle preference
• Additional services requested
• Special requirements

1.5 Technical Data (Automatically Collected)

• IP address
• Browser type and version
• Device information
• Operating system
• Pages visited on our website
• Time and date of visit

2. HOW WE USE YOUR INFORMATION

2.1 Primary Uses

• Process and manage car rental bookings
• Verify identity and driving eligibility
• Process payments
• Communicate about bookings (confirmations, reminders, updates)
• Provide customer support

2.2 Secondary Uses

• Send promotional offers (with your consent)
• Improve our services and website
• Prevent fraud and enhance security
• Comply with legal obligations
• Generate anonymous statistics

3. LEGAL BASIS FOR PROCESSING

We process your data based on:

• Contract: To fulfill our rental agreement with you
• Legal Obligation: To comply with Mauritian laws and regulations
• Legitimate Interest: To improve services and prevent fraud
• Consent: For marketing communications (can be withdrawn anytime)

4. DATA RETENTION

We retain your personal information for:

• Active customers: Duration of rental agreement + 3 years
• Booking inquiries: 1 year from inquiry date
• Completed rentals: 5 years (legal requirement)
• Marketing data: Until consent is withdrawn
• Security logs: 90 days

After these periods, data is securely deleted or anonymized.

5. DATA SHARING & DISCLOSURE

5.1 We DO Share Data With:

• Insurance companies: For coverage and claims
• Payment processors: To process transactions securely
• Government authorities: When required by law (police, customs, immigration)
• Service providers: IT hosting, email services, customer support (under confidentiality agreements)
• Road assistance: In case of breakdown or accident

5.2 We DO NOT:

• Sell your personal data to third parties
• Share data for marketing purposes without consent
• Transfer data outside Mauritius without adequate protection

6. DATA SECURITY

We implement industry-standard security measures:

• SSL encryption for all data transmission
• Secure servers with firewall protection
• Access controls and authentication
• Regular security audits
• Staff training on data protection
• Encrypted backups

7. YOUR RIGHTS

Under data protection laws, you have the right to:

7.1 Access

Request a copy of your personal data we hold

7.2 Correction

Request correction of inaccurate or incomplete data

7.3 Deletion

Request deletion of your data ("right to be forgotten"), subject to legal retention requirements

7.4 Restriction

Request restriction of processing in certain circumstances

7.5 Data Portability

Request transfer of your data to another organization

7.6 Objection

Object to processing based on legitimate interests

7.7 Withdraw Consent

Withdraw consent for marketing at any time

To exercise these rights, contact us at: admin@anytimecarsrental.com

8. COOKIES

Our website uses cookies to enhance user experience:

8.1 Types of Cookies We Use

• Essential cookies: Required for website functionality
• Preference cookies: Remember your settings
• Analytics cookies: Help us understand website usage
• Session cookies: Temporary, deleted when you close browser

8.2 Managing Cookies

You can control cookies through your browser settings. Disabling cookies may affect website functionality.

9. THIRD-PARTY LINKS

Our website may contain links to third-party websites (payment processors, social media, etc.). We are not responsible for their privacy practices. Please review their policies separately.

10. CHILDREN'S PRIVACY

Our services are not directed to individuals under 18. We do not knowingly collect personal data from children. If you believe we have collected data from a child, please contact us immediately.

11. INTERNATIONAL DATA TRANSFERS

Your data is primarily processed in Mauritius. If we transfer data internationally, we ensure adequate protection through:

• Standard contractual clauses
• Adequacy decisions
• Binding corporate rules

12. CHANGES TO THIS POLICY

We may update this Privacy Policy periodically. Changes will be:

• Posted on this page with updated "Last Updated" date
• Communicated via email for significant changes
• Effective immediately upon posting

We encourage you to review this policy regularly.

13. COMPLAINTS

If you have concerns about how we handle your data:

1. Contact us first: admin@anytimecarsrental.com
2. We will investigate and respond within 30 days
3. If unsatisfied, you may lodge a complaint with the Data Protection Office of Mauritius

14. CONTACT US